At Suhana Mehandi, customer satisfaction is important to us. We strive to provide high-quality herbal and henna products. Please read our refund policy carefully before placing an order.

Eligibility for Refund

A refund or replacement may be approved under the following circumstances:

• Wrong product delivered
• Product damaged during transit
• Defective or unusable product received
• Missing product from the order package

Non-Refundable Situations

Refund requests will not be accepted in the following situations:

• Change of mind after purchase
• Product already opened or used
• Improper storage or misuse of the product
• Allergic reactions due to individual skin sensitivity
• Refund request made after 48 hours of delivery

Refund Request Process

To request a refund or replacement, please follow these steps:

• Contact our customer support team.
• Share your order number and purchase details.
• Provide clear photographs of the product and packaging.
• Our team will review the request and respond accordingly.

Refund Approval

Once your request is reviewed and approved, the refund process will be initiated. In some cases, we may offer a replacement product instead of a monetary refund.

Refund Timeline

Approved refunds are generally processed within 5–7 business days. The amount will be credited through the original payment method used during purchase.

Order Cancellation

Orders may be cancelled before dispatch. Once an order has been shipped, cancellation requests may not be accepted.

Damaged Package

If your package arrives visibly damaged, please take photographs immediately and contact us as soon as possible for assistance.